Website Terms & Conditions

These terms and conditions of sale (together with our Privacy Policy, Terms of Website Use, and Website Acceptable Use Policy set out on our website) tell you information about FARM & STABLE SUPPLIES LLP (Registered in England & Wales No. OC360161) (trading as “Nuveq”, whose principal office is at Omega House, Hazleton Interchange, Lakesmere Road, Horndean PO8 9JU, UK ("We," "we," or "us") and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website www.Nuveq.co.uk ("our site"), in our catalogue, or otherwise to you.

These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them before ordering any Products from us. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

You should print or keep a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. Contacting Us

To contact us, please write to FARM & STABLE SUPPLIES LLP at Omega House, Hazleton Interchange, Lakesmere Road, Horndean PO8 9JU, UK.

2. Our Products

2.1 The images of the Products on our site and in our catalogue or other publications ("our publications") are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 The packaging of the Products may vary from that shown on images in our publications.

2.3 All Products shown in our publications and on our site are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and we will not process your order if made.

3. If You Are a Consumer

This clause 3 only applies if you are a consumer. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

4. If You Are a Business Customer

This clause 4 only applies if you are a business.

4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you agree to purchase Products.

4.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise, or representation made or given by or on behalf of us which is not set out in these Terms.

5. How the Contract Is Formed Between You and Us

5.1 We accept orders directly through our website, representatives, by telephone, post, social media, and email.

5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.

5.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.4 If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error in the price on our site or our publications as referred to in clause 10.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

6. Our Right to Vary These Terms

6.1 We may revise these Terms from time to time.

6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

7. Your Right of Return and Refund

7.1 In order to make a return, you must follow the procedure set out in the Shipping and Returns section of our site.

7.2 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 7.4. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

7.3 However, this cancellation right does not apply in the case of:

• (a) any made-to-measure or custom-made products or products made to your specification or clearly personalised;
• (b) newspapers, periodicals, or magazines;
• (c) perishable goods or other goods such as wormers, feed additives, and manuals which have been opened and specially constructed items;
• (d) goods that consist of certain hazardous substances;
• (e) any static-sensitive goods supplied in sealed packaging if the blister or 'peel' packs in which they are supplied have been opened, tampered with, or damaged;

7.4 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays, or public holidays are not included in this period.

7.5 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation. If you returned the Products to us because they were faulty or mis-described, please see clause 7.6.

7.6 If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

7.7 Our refund will be made to you on the same bank account number, credit card, or debit card (or other payment method) used by you to pay.

7.8 If the Products were delivered to you:

• (a) you must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
• (b) unless the Products are faulty or not as described (in this case, see clause 7.6), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;
• (c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

7.9 Without prejudice to clauses 7.1 to 7.8 or your statutory rights:

• (a) any Products returned which are not identical in composition, size, colour, specification, and finish as those in our catalogue or on our site and have been obtained by us at your request will only be refunded at our absolute discretion;
• (b) where an order has been cancelled within 28 days of receiving the Products, we will examine the returned Products within a reasonable time. Where Products are found to be defective, the price of the Products will be refunded in full; where Products returned in accordance with this clause 7.9(b) are found not to be defective, we reserve the discretion to decide whether to accept the return and to deduct a re-stocking charge of 20% of the price of the Products from any refund to you.

7.10 All Products must be returned unused, in their original packaging, and in a re-saleable condition (to be determined in our absolute discretion) and (subject to clauses 7.1 to 7.8) you will be responsible for the costs of returning the Products to us. Subject to clauses 7.1 to 7.8, costs of delivery to you (if any) will not be refunded.

7.11 In case of inconsistency, the provisions of this clause 7 shall override any other provisions dealing with Product returns set out on our site.

8. Delivery

8.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

8.2 Delivery will be completed when we deliver the Products to the address you gave us.

8.3 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. Additional delivery charges may be levied by us in respect of any such rearranged delivery.

8.4 The Products will be your responsibility from the completion of delivery.

8.5 You own the Products once we have received payment in full, including all applicable delivery charges.

9. International and Offshore Delivery

9.1 If you order Products from our site for delivery outside of the UK mainland, your delivery charges will be separately agreed with you and your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

9.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

9.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

10. Price of Products and Delivery Charges

10.1 The prices of the Products will be as quoted on our site or in our publications from time to time. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was published. However, if we discover an error in the price of Product(s) you ordered, please see clause 10.5 for what happens in this event.

10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

10.3 The price of a Product as advertised will indicate whether this includes or excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page or contact info.uk@fsah.com. The price of a Product may increase in case a small order handling charge is applied. Details of such charges are as quoted on our site from time to time. To check the charges, please refer to our Delivery Charges page or contact info.uk@fsah.com.

10.5 Our site and our publications contain a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site or in our publications may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you. Please note that we do not have to provide the Products to you at the incorrect (lower) price.

11. How to Pay

11.1 You can pay for Products using a debit card or credit card or via PayPal, or any other payment method as advertised on our website.

11.2 Payment for the Products and all applicable delivery charges is in advance and Products will only be despatched once payment has been received in full.

12. Manufacturer Guarantees

12.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

12.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13. Our Liability if You Are a Business

13.1 We supply Products for internal use by your business, and unless your business activity routinely involves the sale of such Products, you agree not to use the Product for any re-sale purposes.

13.2 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or (d) defective products under the Consumer Protection Act 1987.

13.3 Subject to clause 13.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data, information or software; (c) loss of business opportunity; (d) loss of anticipated savings; (e) loss of goodwill; or (f) any indirect or consequential loss.

13.4 Subject to clause 13.2 and clause 13.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods and/or Services paid by you in the 12 months preceding such liability or £100,000 whichever is the lower sum.

13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

14. Our Liability if You Are a Consumer

14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

14.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.3 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987.

15. Events Outside Our Control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.

15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

16. Communications Between Us

16.1 When we refer, in these Terms, to "in writing", this will include e-mail.

16.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

16.3 Please note that any notice given by you to us, or by us to you, under these Terms must be in writing. However, if you are a consumer, you may also give notice to us by telephone or through our online contact form.

16.4 If you are a consumer and you are unhappy with how we have handled your complaint, you may contact the European Commission Online Dispute Resolution (ODR) platform.

17. Other Important Terms

17.1 We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.

17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

17.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

17.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. 

17.7 If you are a business, these Terms are governed by English law. This means that a 
Contract, and any dispute or claim arising out of or in connection with it or its subject 
matter or formation (including non-contractual disputes or claims), will be governed by 
English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

Terms of Website Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1. Terms of Use

These terms of use (together with the documents referred to in them) set out the terms on which you may use our website www.Nuveq.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start using our site, as they will apply to your use of our site. We recommend that you print a copy of these for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

2. Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Privacy Policy: This sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and warrant that all data provided by you is accurate.

• Acceptable Use Policy: This sets out the permitted and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

• Cookie Policy: This provides information about the cookies on our site.

If you purchase goods from our site, our Terms and Conditions of Supply will apply to the sales.

3. Information About Us

www.Nuveq.co.uk is operated by FARM & STABLE SUPPLIES LLP (Registered in England & Wales No. OC360161) ("We", "we" or "us"). Our principal office is at Omega House, Hazleton Interchange, Lakesmere Road, Horndean PO8 9JU, UK.

4. Changes to These Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.

5. Changes to Our Site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

6. Accessing Our Site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site without notice. We will not be liable to you if, for any reason, our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. Your Account and Password

If you choose, or are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, and at our discretion. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

8. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and download extracts of any page(s) from our site for your personal use, and you may draw the attention of others within your organization to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. If you print off, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.

9. No Reliance on Information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete, or up-to-date.

10. Limitation of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, our site; or
• Use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

• Loss of profits, sales, business, or revenue;
• Business interruption;
• Loss of anticipated savings;
• Loss of business opportunity, goodwill, or reputation; or
• Any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Terms and Conditions of Supply.

11. Uploading Content to Our Site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any posting you make on our site at our discretion if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

12. Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

13. Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

14. Third-Party Links and Resources on Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

15. Applicable Law

If you are a consumer, please note that these terms of use, their subject matter, and their formation are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

To contact us, please email info.uk@fsah.com.

Thank you for visiting our site.