Warranty

Warranty

Alongside the statutory warranty, you are entitled to a manufacturer's guarantee lasting 24 months from the delivery date of the NUVEQ hay steamers. The warranty includes both repair and replacement of the NUVEQ® hay steamer or parts thereof, as required. The necessary spare parts and labour are included.

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Warranty conditions

• The warranty is valid from the date of delivery.
• The proof of purchase must be presented in advance in order to claim all services.
• The repair will be carried out by FS animal health or a service provider commissioned by FS animal health. FS animal health will not reimburse any costs for repairs by third parties commissioned by you.
• FS animal health can provide you with a loan steamer for the duration of the repair for a fee. This is an additional service. The availability depends on the stock. Please contact FS animal health for more information.
• If a spare part for the NUVEQ® hay steamer is no longer available due to model changes or other circumstances, a spare part with similar functionality will be used.
• The use of warranty services of any kind does not extend the warranty period of 24 months.

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Warranty exceptions

Excluded from the warranty in any case:

• Signs of wear due to ordinary stress and normal wear and tear
• Damage caused, for example, by accidents, improper handling (use contrary to the procedure described in the operating instructions or with materials/substances not described in the operating instructions), negligent use or misuse.
• Defects that occur as a result of maintenance, repairs or modifications by third parties
• Removal of foreign bodies in steamer, hoses or hay box

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If the warranty inspection reveals that an exception to the warranty exists, FS animal health will charge you for the services performed.

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Always feel free to contact us if you have a question about using your NUVEQ® hay steamer. We will help you find the best course of action to avoid warranty issues!